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Great #Customer #Service is your best R&D
Everyone talks about R&D. Everyone talks about Customer Service. But never have I seen them put together. The companies that I’m most likely to provide feedback to are the ones that wow me....
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No one ever wants to go first but they also don’t want to be last. #FirstMover
Amazing thing about early adopters – they can be hard to find for small audience tools. Getting the first really active users to show up can be the hardest thing. There’s something comforting to...
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#WhiteSpace in the midst of the #noise – the art of selection
Sometimes the gift of the artist is knowing when to leave the canvas blank. Knowing that less can be more – the choice of what is left out carries more weight than what was included. Adding “just one...
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When timeline dictates #strategy you can still win
You don’t always get to make decisions on the timeframe that you would prefer. Sometimes circumstances dictate what you are able to do. Often, this is considered a bad thing but it doesn’t have to...
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What’s the continuing value of #LEED ?
LEED by the USGBC has been an incredibly successful program. In fact, I would argue that the program’s success will be precisely what brings about it’s obsolescence. From the outside looking in, one...
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So this is what it comes to? PREDICTION: #CRE Social Media adoption will...
CoStar brings us their round-up of their biggest stories from 2012. It didn’t take long before I had to stop and just shake my head. #1 - Grubb & Ellis – ok, I can go for that. But then #2 –...
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Being #selfish isn’t always wrong or bad.
As kids we are taught to share and that selfishness is bad. As we grow and mature that’s one of those things that stays with you. One of the most hurtful things you can tell many people is that they...
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When everyone else is serious, sometimes ridiculous is the only appropriate...
In competitive situations, the surest way to reduce your odds of winning is to do exactly what everyone else is doing. If playing poker at an aggressive table, you should be conservative. When...
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Business Insanity: Doing the same thing over and over again while expecting...
There is no expert in the world that can’t afford to learn more or adapt strategies from related areas to what they do. That’s the nature of innovation – taking the first steps into unexplored worlds....
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Stretching the comfort zone
Last night I became the newest member of the Android custom mod family. I am now running CyanogenMod 10 on my HTC One S. It was quite the ordeal setting everything up and getting it running. To sum...
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Google Fiber offers a lesson to businesses
Google’s scale is what brings it to the public’s attention, but the Google Fiber service is a great lesson to all businesses (even CRE) for how to spot the moment when change is on the horizon. To...
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The beginning. Rules for innovating Technology in CRE.
Today I present to you the beginning of a multi-part series – 10 Rules for CRE Technology Development. We’ll go through a rule a day and hopefully give you some great insight into how to build tools...
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CRE Tech Rule 2: Act as if everything you know about the industry is wrong.
Act as if everything you know about the industry is wrong. This one is related to Rule #1. If you want to change the world you can’t start by assuming you are going to work in the current world. The...
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Management is dead. Long live innovation.
Innovation is not a top down exercise. You don’t innovate by creating structured documents full of pretty flow charts that don’t really describe the problem. You don’t innovate by spending three...
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Asking for permission instead of just getting it done will likely cause it to...
(One of) the problem with asking permission is that the person you are asking may not care about the issue at all. For all they care, no change is the best solution because it makes their life easier...
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Technology Turns
In the logistics world, Turns are the measure of inventory velocity. 12 turns per year means that you typically keep about 1 month’s inventory on hand. There are several ways to measure it, but they...
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Five years ago this week, the first Android phone was released.
I saw an article somewhere today that mentioned this fact. It was a bit startling because I was one of those that pre-ordered the Google G1 when it was first announced. I still have it sitting in a...
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Audience size will drive how much you should listen to the user.
The Globe and Mail ran an article about the downfall of RIM. Part of the article was about the hubris of RIM engineers and how they thought they knew better than their customers on the future of...
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Sports technology – Google Glass and sharing information – thinking outside...
Communication of time sensitive information is often considered one of the most important elements to improved team performance. Coaches in all leagues use shouts, hand signals, signs and many other...
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Microsoft and product roll-outs.
If any company – software, hardware, hi tech, low tech, distribution, services, doesn’t matter – rolled out products the way Microsoft does they would be out of business in less than a year. But...
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